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Complaints Process

Making a Complaint 

We strive to provide the highest quality service every single time you get in touch with us. However, if you think we have not managed to hit the standards we aim for, we want you to let us know. We use feedback and complaints to review and improve the services we provide and help shape our charity for the future. 


You can get in touch with us in the following ways: 


By phone: 

By email: 

By post: 

0141 553 5558 (Mon-Fri, 9-5) 


You will talk to a member of our Administration team, who will take details of your complaint and forward this to the relevant person. 


You will receive an automated reply acknowledging receipt of your email. 

Complaints Team, 

Advice Direct Scotland 

Brunswick House, 

51 Wilson Street, 


G1 1UZ 


If you are making a complaint, let us know: 

  • your issue 
  • your contact details 
  • your expected outcome 

If you are giving us feedback and do not expect a reply, please let us know this too! 


The Complaint Process 

 Complaints Process



Last updated: 16 October 2020

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You can find our complaints process here.

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