News

Missguided – Online Retailer Administration: Your Rights

•

June 15, 2022

With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in …

I have had a landscape gardener working at my property, and they have told me they are nearly finished. They have supplied me with my final bill, which is almost double what was initially agreed. I do not think this is right. Can you help?

•

June 8, 2022

When contracting with a trader to provide a service, the agreements on a final price can differ. Some tradesmen may offer an …

Delayed and Cancelled Flights – Your Rights Explained

•

June 1, 2022

With news of flights being delayed and cancelled by airlines, it is important that we understand our rights in relation to refunds …

I recently received a call claiming to be someone reaching out from my bank, advising that my account had been compromised, and that I should transfer money over to a ‘safe account’ with them. I transferred £1,200 and it turned out to be a scam. I feel so foolish. Can you help?

•

May 25, 2022

Bank transfer scams are becoming increasingly common, and can be very convincing, so do not be too hard on yourself about the …

I have been getting a lot of calls from companies trying to sell me things, telling me I have won competitions, and requesting personal information. Recently, a company called trying to sell me a call blocker to stop scam calls and they were a scammer themselves. What can I do?

•

May 18, 2022

Call blockers are used to reduce, and even stop nuisance calls altogether, and are usually pieces of physical hardware that plug into …

I have issues with the brakes on my car, and when I took it to be checked, was advised that work was required on the brake pads. I was told by the dealership when I bought the car that these had been replaced. What rights do I have?

•

May 9, 2022

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory …

I had work completed on my home, but it has not been finished correctly by the tradesmen, and I don’t know what to do. Can you help?

•

April 11, 2022

When you hire a trader to carry out work on your property, the Consumer Rights Act 2015 states that the trader should carry out …

I have been having some problems with a car I purchased from a dealership. It has been making noises since I purchased it and warning lights have appeared on the dashboard. The dealership management have said it is not their responsibility. Can you help?

•

April 11, 2022

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory …

Making the Most of our Money as Consumers – #simplifyspending

•

April 7, 2022

Everyone is seeing the cost of household bills and shopping increase. Whilst some are preparing to weather the storm, for many, the …