With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds.
If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised that they will not be able to honour them.
Depending on the method of payment used to make purchases, you may be able to claim back your cash in other ways –
Credit Card Purchases (Section 75 Claim) – For items purchased on a credit card, over the value of £100, you can make a claim to your credit card provider using legislation from Section 75 of the Consumer Credit Act. This makes the credit card ‘jointly and severally liable’ for these types of purchases, meaning that in an instance like this, where you are unable to enforce rights through Missguided themselves, you can make a claim to the credit card provider.
Debit Card Purchases (Chargeback) – If you made a payment using your debit card, and the purchase was within the last 120 days (roughly 3 months), then you may be able to claim through your bank’s ‘chargeback’ scheme. You can do this by getting in contact with your bank directly, who will be able to tell you if this is possible.
Payments made through ‘Buy-Now-Pay-Later’ (BNPL) – If you made payment for goods using ‘Buy-Now-Pay-Later’ financial products such as Klarna or ClearPay, you should reach out to the provider for a refund.
Contact Misguided’s Administrator – The final option, if you are unable to get a refund through other options would be to apply to the administrator as a creditor. This process can take a considerable amount of time, and the likelihood of you obtaining a refund for the full amount you are owed is unlikely. You may only receive a small proportion of what you are due.
It is important that you do not return any items that you were planning to send back, but still have in your possession, as you will not receive refunds for these.
Teneo has reached out to consumers, advising that “Any money that is left over after the assets are sold may be able to be paid back to creditors, for example customers, suppliers and employees.”
As previously outlined, making a claim through the administrator could take a considerable amount of times to process, with priority placed on suppliers and other creditors that Missguided owe money to.
Customers who were previously advised that refunds would be processed are now also being informed that they should not expect to get one now, and that items that had already been sent back would not be refunded.
It is important to remember the other ways we can claim back money if we are owed by Missguided.
If you are struggling with refunds, or are at all unsure of your consumer rights, then consumeradvice.scot can help.
Our specialist advisers are available on 0808 164 6000 (Monday to Friday, 9am to 5pm) or through the website at www.consumeradvice.scot