Telecom providers complaints and ADR
BT, complaints process can be found here
ADR schemes:
- Online Dispute Resolution for any purchase made online; Web: https://ec.europa.eu/consumers/odr/, Tel: 03456 089579
- Financial Ombudsman for products other than landline that you pay rental for; Web: https://www.financial-ombudsman.org.uk, Tel: 0300 123 9123
- Ombudsman Services for anything else; Web: https://www.ombudsman-services.org/, Tel: 0330 440 1614
EE, complaints process can be found here
ADR schemes:
- Ombudsman Service; Web: https://www.ombudsman-services.org/complain-now
- Online Dispute Resolution for any purchase made online; Web: https://ec.europa.eu/consumers/odr/, Tel: 03456 089579
Sky, complaints process can be found here
ADR schemes:
- CISAS (Communication and Internet Services Adjudication Scheme) for disputes relating to TV, broadband, phone and mobile.
- Web: https://www.cedr.com/consumer/cisas/, Tel: 0207 520 3814
- Financial Ombudsman for any complaints regarding a mobile credit agreement;
- Web: https://www.financial-ombudsman.org.uk, Tel: 0300 123 9123
Talk Talk, complaints process can be found here
ADR schemes:
- CISAS (Communication and Internet Services Adjudication Scheme);
- Web: https://www.cedr.com/consumer/cisas/, Tel: 0207 520 3814
Three Mobile, complaints process can be found here
ADR schemes:
- Ombudsman Service; Web: https://www.ombudsman-services.org/complain-now
- Online Dispute Resolution for any purchase made online;
- Web: https://ec.europa.eu/consumers/odr/, Tel: 03456 089579
Virgin Media, complaints process can be found here
ADR schemes:
- CISAS (Communication and Internet Services Adjudication Scheme) for disputes relating to TV, broadband, phone and mobile.
- Web: https://www.cedr.com/consumer/cisas/, Tel: 0207 520 3814
- Financial Ombudsman for any complaints regarding financial services;
- Web: https://www.financial-ombudsman.org.uk, Tel: 0300 123 9123
Vodafone, complaints procedure can be found here
ADR schemes:
- CISAS (Communication and Internet Services Adjudication Scheme) for disputes relating to TV, broadband, phone and mobile.
- Web: https://www.cedr.com/consumer/cisas/, Tel: 0207 520 3814
- Online Dispute Resolution for any purchase made online;
- Web: https://ec.europa.eu/consumers/odr/, Tel: 03456 089579