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Reporting to trading standards

In some circumstances you may wish to report a trader to Trading Standards, this could be because;

  • they sold you goods that were unsafe or dangerous
  • they sold you something that was counterfeit
  • they misled or pressured you into buying their goods or services

To report an issue to Trading Standards you should contact one of our advisors and you’ll be asked to provide as much information as possible regarding your complaint and the trader.

The details of your complaint will then be passed to Trading Standards, at which point they’ll decide whether to investigate further and whether any action should be taken. Trading Standards may contact you directly if they require additional information during the course of investigating your complaint but this is not guaranteed. Any information that you pass to Trading Standards is stored on a database which all Trading Standards Services can access, this means that even if they decide not to investigate the complaint initially, the information can be used for any action that may be carried out at a later date.

Depending on the circumstances of the complaint Trading Standards may decide to take a trader to court or to educate the trader on the law for the future.  Any action that Trading Standards may decide to take will be separate from any civil claim and action that you have against the trader. Trading Standards rarely provide feedback to members of the public this in part due to any impact on investigations that are still ongoing but also because they may not have the resources to do so.

Last updated: 02 April 2019

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