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I want to buy tickets for a concert or event

There are a number of different ways in which you can buy tickets for concerts, theatre productions and sporting events, these can include buying from a ticket resale website or from a private seller. However, if possible, its best to buy directly from the venue or the events official ticket seller as this will ensure the ticket your buying is genuine, and that you don’t end up paying more than the tickets face value. You can usually find out who the official ticket seller is by checking the venue or artists websites.

Ticket resale websites sell tickets that have been purchased from official ticket sellers, but they also provide a platform for private sellers to sell unwanted tickets. This can be useful if an event has sold out quickly but often results in you paying more than the original ticket value and there tends to be additional charges added on top. Websites such as Viagogo and StubHub are resale websites but will often appear as the top results for tickets in search engines.

You should be wary of buying from a private seller or someone standing outside the venue as there’s a higher chance that the ticket will be fake, and it could be difficult to get your money back if you don’t receive then.

There are also fan to fan websites such as Twickets where tickets are generally sold for their original price or less, although there can be additional fees to pay.

Before buying tickets, you should check;

  • That the tickets are officially on sale, you can check this on the venue or artists websites.
  • The sellers address in case you have any problems and need to contact them.
  • Whether you’ll need proof of identity to enter the venue.
  • Whether the organiser allows the tickets to be resold, for example tickets for football matches can’t be resold without the organiser’s permission.
  • The websites terms and conditions as these will outline what your rights are if something goes wrong. For example, whether you’ll be refunded if the event is cancelled.

When buying a resold ticket, you should beware if the organisers terms and conditions don’t allow for it to be resold, then you’re at risk of being refused entry to the event. You also may not be entitled to a refund from the organiser if the event is cancelled or rescheduled.

Last updated: 27 March 2019

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