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I’ve received goods I didn’t order

When you receive goods from a trader that you didn’t order these are known as unsolicited goods, if the trader then sends you a demand for payment this could be considered an unfair business practice and could be a criminal offence.

If you’ve been sent goods that you didn’t order, then you are under no obligation to pay for them although we suggest that you attempt to contact the trader and arrange a suitable time for the goods to be collected.

What should I do next?

If you haven’t already done so then you should try to speak with the trader about your problem to see if you can to come to an agreement. You can then follow this up with a more formal letter of complaint. It’s best to send this by signed for mail which will allow you to check that it’s been received, alternatively you could send an email with a read receipt. You should also give the trader a reasonable timescale to reply.

Last updated: 29 March 2019

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