accessibility_new Dyslexia Friendly

I’ve bought something that is fake or counterfeit

If you’ve bought an item from a trader that you discover to be fake or counterfeit, then you can argue under the Consumer Rights Act 2015 that the goods are not as the trader described them.

If you are within the first 30 days of purchasing the goods then you can return them to the trader for a full refund, this is called your short term right to reject.

After the first 30 days you can ask the trader to replace the goods with those that are not fake. If it’s not possible for the trader to do this, then you’ll be entitled to either a full refund or a partial refund if it’s been more than 6 months since the purchase was made, this is to account for usage.

You should be refunded within 14 days of returning the goods back to the trader and this should be by the same method that you paid.

Selling counterfeit goods is a criminal offence and for certain products such as cosmetics there can be safety concerns. If you believe that you have purchased a counterfeit item then it’s advisable to have this reported to Trading Standards, click here to find out how to do this.

Last updated: 29 March 2019

Delivery Law Consumer Advice and Reporting

You can find out more about delivery law here.

Privacy Notice

You can find our privacy notice here. We will never sell your data.

Powered by