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I want to report food that was labelled wrong

When you buy food in store or order a meal in a restaurant the Consumer Rights Act 2015 says that the foods must be as the trader described it, this means it must match the description on the packaging or the menu. If you believe that you have been sold food or served a meal which doesn’t match the description or labelling, then you should report this to the trader as soon as possible and ask for a refund.


EU regulations state that food businesses must provide certain information under the Allergen Information rules which include;

  • making sure all staff are trained on food allergens
  • adequate handling of food allergens and prevention of cross contamination
  • provide customers with allergen information for pre-packed and non-prepacked food or drink

if you’ve had an allergic reaction due to incorrect allergen information being provided by a trader you should:

  • seek medical advice as soon as possible
  • report the issue to the trader
  • ask the trader for a refund

Traders breaching the Allergen Information rules should be reported to the Food Standards Agency You can also report them to Trading Standards, you can find out how to do this here.

Last updated: 02 April 2019

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