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I want to cancel an order or return an item I’ve bought in a shop

When you place an order or buy an item and you are in a shop or on the traders’ premises at  the time, the law considers that you will have had the opportunity to inspect the goods or ask any relevant questions to confirm that they are suitable for your needs. It’s for this reason that the law doesn’t give you an automatic cooling off period or the right to return goods.

You may however notice that some traders allow you to return goods to the store for an exchange or refund or that they give you a cooling off period in which you can cancel.  This is the trader’s own policy and is not a legal requirement. Even if the trader has no policy for returns or cancellation you should still speak with them if you’ve changed your mind as you may still be able to negotiate.

It’s generally best to check what the trader’s policy is before agreeing to the sale.

Last updated: 02 April 2019

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