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Alternative Dispute Resolution within the telecoms industry

Below are some of the main telecom providers within the UK and a direct link their formal complaints procedures, including details of the appropriate ADR schemes to utilise when complaining.

If your provider isn’t listed; then we would suggest firstly checking their online complaints process details or contacting them directly to check which scheme they belong to.

BT

Complaints process can be found here 

EE

Complaints process can be found  here

Plusnet

Complaints procedure can be found here.

Sky

Complaints process can be found here

Talk Talk

Complaints process can be found here

Virgin Media

Complaints process can be found  here

Post Office

Complaints process can be found here

Vodafone

Complaints procedure can be found here 

O2

Complaints process can be found here

Three Mobile

Complaints process can be found here

Tesco Mobile

Complaints process can be found here

Last updated: 18 July 2019

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