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Category: Energy

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Energy

I need to contact my energy supplier to resolve a simple issue, but I’m having trouble getting through to them. I’m being placed on hold for long periods of time, and I’m worried about my phone bills. Can you help?

Energy / August 17, 2023

If you are experiencing an issue with your energy supplier, you should contact them in the first instance. Suppliers should have their contact details clearly outlined on any correspondence to you, and on their website. Before contacting your supplier, you should ensure you have your account number to hand. This should be provided on any …

I need to contact my energy supplier to resolve a simple issue, but I’m having trouble getting through to them. I’m being placed on hold for long periods of time, and I’m worried about my phone bills. Can you help? Read More »

I have really struggled to afford my energy bills over the last two years and was pleased to hear that the price cap will be lowered soon. However, I still don’t really know what this means for me and if I’ll see my bills come down. Can you help?

Energy, Ofgem / June 15, 2023

The new Ofgem energy price cap, which comes into effect on July 1, will mean that the annual bill for a typical household will fall to £2,074. This represents a 17 per cent reduction on the current level of £2,500 a year and follows recent falls in wholesale energy prices. Energy regulator Ofgem’s cap is …

I have really struggled to afford my energy bills over the last two years and was pleased to hear that the price cap will be lowered soon. However, I still don’t really know what this means for me and if I’ll see my bills come down. Can you help? Read More »

I have received my latest energy bill, but I don’t understand the wording or terminology being used. I have reached out to my supplier, but they are being stubborn in assisting me. I can’t make heads nor tails of what it says and think I have been overbilled. Can you help?

Energy / June 8, 2023

Understanding the wording on your energy bill can be confusing, but the main components are the same across all energy suppliers. All correspondence with your supplier should include a customer reference number, and this is your identification as a customer of the supplier. You may need to provide this when contacting the energy company to …

I have received my latest energy bill, but I don’t understand the wording or terminology being used. I have reached out to my supplier, but they are being stubborn in assisting me. I can’t make heads nor tails of what it says and think I have been overbilled. Can you help? Read More »

I got a final bill in from my energy supplier, and upon enquiry it seems that another company has taken over the supply of my electricity and gas. I never requested this and don’t know what to do. I have had difficulty contacting both suppliers and am not sure where I stand. Can you help?

Energy / May 11, 2023

This problem usually occurs when another customer with a similar address, meter or location details arranges a switch of supply or moves into a new property and requests connection to a new supplier.  This is referred to as an ‘erroneous transfer’ and can usually be resolved by contacting your original supplier directly and advising that you …

I got a final bill in from my energy supplier, and upon enquiry it seems that another company has taken over the supply of my electricity and gas. I never requested this and don’t know what to do. I have had difficulty contacting both suppliers and am not sure where I stand. Can you help? Read More »

I have been going round in circles trying to sort out my energy bills with my supplier. I made a complaint to them about three months ago in relation to a mix up with my meter and bills but can’t get through to speak to them now. Can you help?

Consumer Protection, Consumer Rights, Cost of Living, Energy / March 29, 2023

It is important that we follow the individual process for complaining to our energy supplier if we have to do so. It is always best to ensure we do this in writing, either by email or letter to them, so that we have evidence of our communication. The process can usually be found on the …

I have been going round in circles trying to sort out my energy bills with my supplier. I made a complaint to them about three months ago in relation to a mix up with my meter and bills but can’t get through to speak to them now. Can you help? Read More »

I live in the countryside and use electricity from the grid for heating and lighting but use solid fuel to try and keep costs down. The cost of all my energy has dramatically increased, and I am finding myself cutting back to the point I am freezing in my own home. Can you help?

Consumer Spending, Cost of Living, Energy / March 3, 2023

  The cost of energy has increased considerably for everyone, but people who rely on off-grid or unregulated fuel such as oil, coal, or wood face additional challenges. People in rural and remote areas are often reliant on electricity, and often an additional unregulated fuel, usually used for heating. These fuels are not subject to …

I live in the countryside and use electricity from the grid for heating and lighting but use solid fuel to try and keep costs down. The cost of all my energy has dramatically increased, and I am finding myself cutting back to the point I am freezing in my own home. Can you help? Read More »

I moved into my first home in November last year after living with my parents and provided the electric and gas meter readings to my supplier. I have received a massive energy bill that I was not expecting and do not have a clue what half of it means. Can you help?

Consumer Spending, Cost of Living, Energy / March 3, 2023

Energy bills can be confusing at first, with lots of information and abbreviations, and understanding them can be challenging. The bill should outline information about your account, including your personal details; your account reference number; the period you are being charged for; as well as the readings and amount you owe to the energy company. …

I moved into my first home in November last year after living with my parents and provided the electric and gas meter readings to my supplier. I have received a massive energy bill that I was not expecting and do not have a clue what half of it means. Can you help? Read More »

I’m considering purchasing an electric blanket as a way of keeping warm at home without putting the heating on but struggling to get a reasonably priced one from bigger retailers. I’ve seen cheap copycat ones online but have had problems in the past. What would you recommend?

Consumer Protection, Consumer Spending, Electrical, Energy, Energy23, Safety / January 26, 2023

The cost of energy has increased significantly, and with most of us facing hikes in bills, many are looking at ways of keeping costs down and alternative ways to keep warm in our homes. Many agencies are encouraging people to ‘heat the person’ as opposed to the whole house. This advice appears to work for …

I’m considering purchasing an electric blanket as a way of keeping warm at home without putting the heating on but struggling to get a reasonably priced one from bigger retailers. I’ve seen cheap copycat ones online but have had problems in the past. What would you recommend? Read More »

Prepayment Meters this Christmas: Staying On Supply & Getting the Support You Need

Consumer Protection, Consumer Spending, Cost of Living, Debt, Debt & Money, Energy / January 4, 2023

With many energy suppliers and sources of support closed over the Christmas and New Year periods, it’s important that we get our ducks in a row early enough to make sure that we don’t go off supply. With approximately 300,000 prepayment customers in Scotland, it is important for us to understand how this type of …

Prepayment Meters this Christmas: Staying On Supply & Getting the Support You Need Read More »

Energy Bill Support Scheme (EBSS) Payments (EBRS and EPG Schemes) through landlords / intermediaries

Consumer Rights, Consumer Spending, Cost of Living, Energy / December 15, 2022

In September we looked at the Energy Bill Support Scheme (EBSS), and how payments are being made through the scheme to help with energy costs between October 2022 and March 2023. The package of support for all eligible UK households is providing £400 to help offset energy price increases, with the discount being supplied monthly, …

Energy Bill Support Scheme (EBSS) Payments (EBRS and EPG Schemes) through landlords / intermediaries Read More »