Consumeradvice

0808 164 6000
Facebook Twitter Linkedin Instagram
Phone : 0808 164 6000
Facebook Twitter Linkedin Instagram

Category: Consumer Rights

Home » Consumer Rights » Page 2

Consumer Rights

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending, Damaged Goods, Faulty Goods / January 19, 2023

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown; match the seller’s …

I bought myself new gym equipment as an early Christmas present in December but left it until now to open the box. There is a crack down the middle of one of the pieces which means I can’t build it up. I don’t know if I’ve left it too late now to return it. Can you help? Read More »

Festive Sales & Purchases: Returns & Refund Rights

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending / February 10, 2023

With many products and services being more expensive than in previous years, it’s important to ensure that things we buy meet the required standards and we are getting what we paid for. But what happens if they don’t? How can we ensure our consumer rights are being upheld and we are making the most of …

Festive Sales & Purchases: Returns & Refund Rights Read More »

I have made the mistake of overspending at the post-Christmas sales in previous years and worry that I am going to do this again. I already have debts that I am struggling with and don’t want to make it any worse, but there are things that I need. Can you help?

Christmas / Seasonal, Consumer Rights, Consumer Spending / December 21, 2022

Post-festive and new year sales can be a good time to pick up a bargain, both online and on the high street. However, it is important to take into consideration whether we really need items, especially when money is tighter. Think about how much money you can afford to spend during the sales before you …

I have made the mistake of overspending at the post-Christmas sales in previous years and worry that I am going to do this again. I already have debts that I am struggling with and don’t want to make it any worse, but there are things that I need. Can you help? Read More »

Energy Bill Support Scheme (EBSS) Payments (EBRS and EPG Schemes) through landlords / intermediaries

Consumer Rights, Consumer Spending, Cost of Living, Energy / December 15, 2022

In September we looked at the Energy Bill Support Scheme (EBSS), and how payments are being made through the scheme to help with energy costs between October 2022 and March 2023. The package of support for all eligible UK households is providing £400 to help offset energy price increases, with the discount being supplied monthly, …

Energy Bill Support Scheme (EBSS) Payments (EBRS and EPG Schemes) through landlords / intermediaries Read More »

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help?

Christmas / Seasonal, Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending / December 11, 2022

There are various things that could be causing the delays, but your statutory rights are the same, regardless of the reason(s) for delay supplied by the retailer. If an online retailer has advised that you should have received items within a particular timeframe, then you should have received them within this period. This year, it …

I have been waiting on the delivery of gifts for my family that I ordered online. This has been going on for some time, and I am starting to wonder if I can just cancel them to buy elsewhere in case they don’t come in time for Christmas. Can you help? Read More »

Christmas Shopping Online: Avoiding Payment Pitfalls and Knowing Our Rights

Christmas / Seasonal, Consumer Protection, Consumer Rights, Cost of Living, Counterfeit Goods, Scams / February 10, 2023

The way we interact with retailers and other traders has changed considerably over the course of the last few years. With many of us turning to online shopping out of necessity during the pandemic, and continuing to do so now, many high street retailers have reduced the number of physical stores they have as a …

Christmas Shopping Online: Avoiding Payment Pitfalls and Knowing Our Rights Read More »

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products

Black Friday / Cyber Monday, Consumer Rights, Consumer Spending, Counterfeit Goods, Electrical, Safety / November 21, 2022

Hot off the heels of National Consumer Week Scotland 2022 last week, Advice Direct Scotland are asking Scottish consumers to wear their ‘savvy shopper’ badges pride of place for a bit longer – to help avoid being caught out by counterfeit cosmetics and problematic products in the Black Friday and Cyber Monday sales. This year, …

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products Read More »

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

Consumer Protection, Consumer Returns, Consumer Rights, Consumer Spending, Cost of Living, Vehicles / November 16, 2022

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED

Consumer Rights, Consumer Spending, Cost of Living / November 14, 2022

Scots have been encouraged to make informed spending choices as National Consumer Week gets underway. With the cost-of-living crisis hitting household budgets, consumers are being urged to carefully consider purchases in the run-up to Christmas. National Consumer Week operates across the UK, and in Scotland it is led by Advice Direct Scotland – which runs …

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED Read More »

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help?

Consumer Returns, Consumer Rights, Consumer Spending / October 17, 2022

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. The goods should be the same as any sample or model that you were shown, match the seller’s description and be fit for any purpose that you made known to the trader. In this instance, …

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help? Read More »