Consumeradvice

Consumer Rights

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products

Hot off the heels of National Consumer Week Scotland 2022 last week, Advice Direct Scotland are asking Scottish consumers to wear their ‘savvy shopper’ badges pride of place for a bit longer – to help avoid being caught out by counterfeit cosmetics and problematic products in the Black Friday and Cyber Monday sales. This year, …

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products Read More »

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED

Scots have been encouraged to make informed spending choices as National Consumer Week gets underway. With the cost-of-living crisis hitting household budgets, consumers are being urged to carefully consider purchases in the run-up to Christmas. National Consumer Week operates across the UK, and in Scotland it is led by Advice Direct Scotland – which runs …

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED Read More »

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. The goods should be the same as any sample or model that you were shown, match the seller’s description and be fit for any purpose that you made known to the trader. In this instance, …

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help? Read More »

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help?

When you purchase from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the seller’s description …

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help? Read More »

Counterfeit Goods: Impacts on Consumers and the Economy

 We all like to feel like we are getting value-for-money on anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …

Counterfeit Goods: Impacts on Consumers and the Economy Read More »

I recently found out that I have been switched energy suppliers without my consent. Both my original supplier and the new one are still operating, but are not agreeing on how to sort this out and it has left me in billing limbo at the worst time. Can you help?

It sounds like something known as an ‘erroneous transfer’ has taken place. These types of transfer happen when an energy customer is switched over from one energy supplier to another, sometimes by accident without their permission to do so. Erroneous transfers can happen for several reasons, include mismatches of meter and property location information; clerical …

I recently found out that I have been switched energy suppliers without my consent. Both my original supplier and the new one are still operating, but are not agreeing on how to sort this out and it has left me in billing limbo at the worst time. Can you help? Read More »

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights Read More »

Our holiday was ruined by several issues with our luggage. When we arrived at our destination, they said our bags were delayed, and when the items eventually arrived, the cases were all scuffed and bashed and one was missing. What can I do about this?

When hold luggage is lost, damaged, or delayed, you are entitled to make a claim against the airline responsible. If your journey consisted of travelling with two or more airlines it will usually be the last airline you travelled with that you take your claim to, however you could make a claim to any of …

Our holiday was ruined by several issues with our luggage. When we arrived at our destination, they said our bags were delayed, and when the items eventually arrived, the cases were all scuffed and bashed and one was missing. What can I do about this? Read More »

Missguided – Online Retailer Administration: Your Rights

With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds. If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised …

Missguided – Online Retailer Administration: Your Rights Read More »