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COVID-19 & Faulty Goods: Know Your Rights

Throughout the public health crisis and resulting lockdown restrictions, consumeradvice.scot has received a significant increase in the number of cases relating to faulty goods and safety concerns. Between April and July this year, we have seen faulty goods cases increase by nearly 110%. Since March, Scottish consumers have witnessed a seismic change in how they interact with, and …

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Travel Insurance: Ensuring You Have Adequate Cover During COVID-19

Changes to travel insurance policies during the pandemic have already proven problematic for many consumers, with some insurance providers refusing to payout in the event of cancelled holidays. Consumers purchasing travel insurance policies after March, following the announcement of lockdown, found themselves faced with clauses indicating that they would not be able to claim for …

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Counterfeit PPE & Testing Kits

Throughout the entirety of the coronavirus pandemic, there have been individuals exploiting fear and uncertainty in order to make profit. This has been evident through advertisements of counterfeit personal protective equipment (PPE) and COVID-19 testing kits online. Just last week, a British man was sentenced for pocketing approximately £12,000 selling bogus coronavirus treatment kits online …

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Counting the Cost of the Illegal Puppy Trade

The illegal trading of puppies is a practice which not only proves incredibly damaging to the animals involved, but can also severely impact consumers, carrying a significant financial and emotional toll. Scottish Government figures estimate that almost half (45%) of people who bought a puppy in 2019 purchased the animal online, an increase of 25% …

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Test & Protect Scams

According to the latest data from Experian, UK fraud rates have jumped 33% during the since the implementation of lockdown measures in the UK as a result of COVID-19. Action Fraud, the UK’s national reporting centre for fraud and cybercrime, has reported that over 16,000 UK consumers have been affected by online shopping and auction fraud, with nearly one …

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consumeradvice.scot Join Partnership to #ShutOutScammers

consumeradvice.scot is working in collaboration with partners at Trading Standards Scotland, Police Scotland, Scottish Fire and Rescue and Neighbourhood Watch Scotland, to raise awareness of doorstep scams and the impacts that they have on Scottish consumers. The #ShutOutScammers campaign launches today (Monday 15th June 2020) and highlights the impacts that doorstep scams have on consumers in …

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Caledonian Travel / Shearings Holidays Administration

Hotel and travel company Specialist Leisure Group has entered administration, leading to the cancellation of 64,000 bookings across the UK. The firm included Caledonian Travel, as well as coach holiday brands Shearings and National Holidays, hotel businesses such as Bay Hotels, Coast and Country Hotels and Country Living Hotels. All Wallace Arnold Travel shops are …

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David Urquhart Tours Winds Up Coach Tour & Hotel Business: Consumer Rights & Information for Employees

David Urquhart Travel have announced that they will be winding up their coach tour and hotel operations due to the current uncertainty of when operations will return to normal after the coronavirus outbreak. The company advised that all operations will be stopped in an orderly manner over the coming months. The company had lodged an …

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Season Tickets, Subscriptions & Memberships – Consumer Rights Under COVID-19 Restrictions

COVID-19 has drastically altered how consumers access and enjoy entertainment. Previously, we had access to many external sources of entertainment, including different ways of paying for them. However, lockdown restrictions has resulted in potentially irreversible changes to how consumers will spend money and interact with entertainment services. Restrictions have meant that many of the services …

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Your Rights When Travel Plans Don’t Go to Plan: A Guide to Flight & Holiday Refunds

consumeradvice.scot has received a large number of enquiries from Scottish consumers, concerned about a range of travel-related issues arising as a direct result of the coronavirus outbreak. This is not just about obtaining a refund. Many consumers have a considerable amount of money tied up in cancelled holidays, which has a significant impact on their …

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