Consumeradvice

Consumer Returns

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. The goods should be the same as any sample or model that you were shown, match the seller’s description and be fit for any purpose that you made known to the trader. In this instance, …

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help? Read More »

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help?

When you purchase from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the seller’s description …

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help? Read More »

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights

According to Amazon, its Prime Day 2021 sale moved more than 250 million items, surpassing every other Prime Day event in terms of sales volume. With many consumers moving more towards online shopping during the pandemic, it is no surprise that the 48-hour sale was so popular. There are considerations for consumers when making purchases …

Amazon Prime Day 2022: Protection on Purchases – Know Your Rights Read More »

Missguided – Online Retailer Administration: Your Rights

With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds. If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised …

Missguided – Online Retailer Administration: Your Rights Read More »

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this?

Taking a pet to the vet for treatment is considered a ‘professional service’ in relation to consumer legislation. As with any professional service, the Consumer Rights Act 2015 requires that the service you receive be provided with reasonable care and skill. What can I do if I am unhappy about the service received? If you …

I took my puppy to the vet towards the end of last year as he had a skin condition. The vet did not help, and in fact made the situation worse, confirmed by my new surgeon who has now resolved the issue with the correct treatment. This was expensive for me. What can I do about this? Read More »

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do?

Congratulations on the birth of your granddaughter and sorry to hear about the damaged item. There is consumer legislation that protects us when items we order for delivery arrive damaged. If it has been 30 days or less since you bought the goods and you do not believe they were of satisfactory quality at the …

My daughter just had a baby, and I bought a mobile for above the cot from an online retailer, but it has arrived broken. What can I do? Read More »

I bought a car from a private individual and have received contact saying that there is outstanding finance on the vehicle. I am worried that the car may be taken away. Can you help?

If you’ve bought a used car from a private seller, they should always have what is known as ‘legal title’, essentially meaning that the seller should have the legal right to sell the vehicle. If you have discovered that the car has outstanding finance attached to it, it is likely that it may have been …

I bought a car from a private individual and have received contact saying that there is outstanding finance on the vehicle. I am worried that the car may be taken away. Can you help? Read More »

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality, meaning that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the sellers description and …

I recently ordered a coffee table from a furniture retailer as a gift for my parent’s anniversary, and when it arrived the item was damaged. The finish wasn’t the same as the one I had seen in store. Can you help? Read More »

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable

An announcement from the UK Government on March 10th, 2021 outlined plans to implement legislation which will make appliances like fridges, washing machines, and televisions cheaper to run and longer lasting. UK consumers will soon find that their home appliances have a longer lifespan and greater cost-effectiveness, following the announcement of new energy efficiency legislation …

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable Read More »