Consumeradvice

Consumer Protection

Counting the Cost of the Illegal Puppy Trade

The illegal trading of puppies is a practice which not only proves incredibly damaging to the animals involved, but can also severely impact consumers, carrying a significant financial and emotional toll. Scottish Government figures estimate that almost half (45%) of people who bought a puppy in 2019 purchased the animal online, an increase of 25% …

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Test & Protect Scams

According to the latest data from Experian, UK fraud rates have jumped 33% during the since the implementation of lockdown measures in the UK as a result of COVID-19. Action Fraud, the UK’s national reporting centre for fraud and cybercrime, has reported that over 16,000 UK consumers have been affected by online shopping and auction fraud, with nearly one …

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consumeradvice.scot Join Partnership to #ShutOutScammers

consumeradvice.scot is working in collaboration with partners at Trading Standards Scotland, Police Scotland, Scottish Fire and Rescue and Neighbourhood Watch Scotland, to raise awareness of doorstep scams and the impacts that they have on Scottish consumers. The #ShutOutScammers campaign launches today (Monday 15th June 2020) and highlights the impacts that doorstep scams have on consumers in …

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Caledonian Travel / Shearings Holidays Administration

Hotel and travel company Specialist Leisure Group has entered administration, leading to the cancellation of 64,000 bookings across the UK. The firm included Caledonian Travel, as well as coach holiday brands Shearings and National Holidays, hotel businesses such as Bay Hotels, Coast and Country Hotels and Country Living Hotels. All Wallace Arnold Travel shops are …

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David Urquhart Tours Winds Up Coach Tour & Hotel Business: Consumer Rights & Information for Employees

David Urquhart Travel have announced that they will be winding up their coach tour and hotel operations due to the current uncertainty of when operations will return to normal after the coronavirus outbreak. The company advised that all operations will be stopped in an orderly manner over the coming months. The company had lodged an …

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Season Tickets, Subscriptions & Memberships – Consumer Rights Under COVID-19 Restrictions

COVID-19 has drastically altered how consumers access and enjoy entertainment. Previously, we had access to many external sources of entertainment, including different ways of paying for them. However, lockdown restrictions has resulted in potentially irreversible changes to how consumers will spend money and interact with entertainment services. Restrictions have meant that many of the services …

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Your Rights When Travel Plans Don’t Go to Plan: A Guide to Flight & Holiday Refunds

consumeradvice.scot has received a large number of enquiries from Scottish consumers, concerned about a range of travel-related issues arising as a direct result of the coronavirus outbreak. This is not just about obtaining a refund. Many consumers have a considerable amount of money tied up in cancelled holidays, which has a significant impact on their …

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Sun Sets on Flybe: Administration of UK Operations and Your Consumer Rights

Airline Flybe has announced that they have entered administration. All flights have been grounded and the UK business has ceased trading with immediate effect. This will be a cause for concern for those booked to travel with the airline, both as a standalone purchase, as well as those who have booked flights as part of …

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Gizmos and Gadgets – Avoiding Impulse Purchases and Understanding Consumer Psychology

For most of us, the purchase of a new gadget is exciting.  Opening the box and holding something which feels and looks shiny and new can be a great feeling. This interaction between the shiny new item, the act of opening the packaging and the anticipation of the experience is an important driver in encouraging …

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Overboard on Overdrafts: Changes for Consumers Coming Soon

With the FCA announcing changes to regulations around overdraft fees and charges, consumers should (in practice) be able to more easily compare the true costs of an overdraft. However, questions still remain regarding whether these changes will benefit consumers or cost them more in the long run. In April 2020 FCA regulations will tighten, meaning …

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