Consumeradvice

Consumer Protection

I have had a landscape gardener working at my property, and they have told me they are nearly finished. They have supplied me with my final bill, which is almost double what was initially agreed. I do not think this is right. Can you help?

When contracting with a trader to provide a service, the agreements on a final price can differ. Some tradesmen may offer an estimate at the beginning of the job, whilst others may have agreed a set price with you based on the specifications the work. Quotes vs Estimates A set price is often referred to …

I have had a landscape gardener working at my property, and they have told me they are nearly finished. They have supplied me with my final bill, which is almost double what was initially agreed. I do not think this is right. Can you help? Read More »

Delayed and Cancelled Flights – Your Rights Explained

With news of flights being delayed and cancelled by airlines, it is important that we understand our rights in relation to refunds and compensation; the assistance that airlines should provide to delayed passengers; and how we can go about claiming it. With claims of staff shortages, air traffic control restrictions, runway works, and airport handling …

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I had work completed on my home, but it has not been finished correctly by the tradesmen, and I don’t know what to do. Can you help?

When you hire a trader to carry out work on your property, the Consumer Rights Act 2015 states that the trader should carry out that work using ‘reasonable care and skill’. That is a job that is completed to the level of care and skill expected of a competent trader within their profession. If you believe the level …

I had work completed on my home, but it has not been finished correctly by the tradesmen, and I don’t know what to do. Can you help? Read More »

I have been having some problems with a car I purchased from a dealership. It has been making noises since I purchased it and warning lights have appeared on the dashboard. The dealership management have said it is not their responsibility. Can you help?

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. For a used vehicle, this means it should be in the condition expected of a car of its age and the price you paid, including it having all relevant documents such as …

I have been having some problems with a car I purchased from a dealership. It has been making noises since I purchased it and warning lights have appeared on the dashboard. The dealership management have said it is not their responsibility. Can you help? Read More »

Making the Most of our Money as Consumers – #simplifyspending

Everyone is seeing the cost of household bills and shopping increase. Whilst some are preparing to weather the storm, for many, the choice between heating and eating is becoming a stark reality. There are things we can do to reduce our outgoings and help stretch our money that little bit further. As part of Advice …

Making the Most of our Money as Consumers – #simplifyspending Read More »

Energy Bills – Demystifying the Jargon & Sources of Support

With all the recent news about energy increases, price hikes, and everything else that is going on in the world, it’s easy to get bogged down and confused by the jargon being used. When it comes to how we spend our money, being in the know and understanding where it is going is more important …

Energy Bills – Demystifying the Jargon & Sources of Support Read More »

consumeradvice.scot Support #ShutOutScammers Campaign

Scams have an impact on Scottish consumers every day, often costing thousands of pounds. Anyone can be targeted by a scammer, with attempts to defraud us of our personal information or money becoming increasingly convincing. Certain demographics are more vulnerable to scams than others. The more vulnerable members of our society are preferred targets of …

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Lloyds Banking Scam Text Messages – What You Need To Know

A new scam has come to light targeting customers of Lloyds Bank. If the scammers are successful, your bank account could be completely emptied. The scam is conducted through fake text messages. These are made to resemble official communications that inform the customer of a new device being paired to their account along with a …

Lloyds Banking Scam Text Messages – What You Need To Know Read More »

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable

An announcement from the UK Government on March 10th, 2021 outlined plans to implement legislation which will make appliances like fridges, washing machines, and televisions cheaper to run and longer lasting. UK consumers will soon find that their home appliances have a longer lifespan and greater cost-effectiveness, following the announcement of new energy efficiency legislation …

White Goods: New energy efficiency regulations will make household appliances more affordable and sustainable Read More »

Purchasing a Vehicle – Knowing Your Consumer Rights and Making Informed Choices

There is a lot of speculation around the ‘best’ date of the month and time of the year to purchase a car. Some argue that March and September are optimal months due to the increased numbers of new car registrations, and subsequent pressure placed on car dealers to meet sales quotas. Others suggest that quieter …

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