Consumeradvice

Company Administration / Out of Business

Missguided – Online Retailer Administration: Your Rights

With recent news that online fashion retailer Missguided has entered administration, many consumers have been left wondering what their rights are in relation to returns and refunds. If you have previously returned goods to Missguided and are awaiting refunds, Teneo (the current business running the operations of Missguided until Frasers Group takes over) have advised …

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Green Network Energy & Simplicity Energy Cease Trading – What This Means for Consumers

On 27th January 2021, it was announced that energy suppliers Green Network Energy and Simplicity Energy have ceased trading. Ofgem state that Green Network Energy supplies gas and electricity to around 360,000 domestic customers as well as a smaller number of non-domestic customers. Simplicity Energy supplies gas and electricity to around 50,000 domestic customers. What does …

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Norwegian Airlines Examinership: What This Means For Consumers

Norwegian Airlines have announced this week that they have taken some decisions in relation to the structure of their business to benefit customers, employees, and investors. They have advised that they will continue to operate their flights on their network (already reduced due to Covid-19) and that at the moment, existing and future bookings are …

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Caledonian Travel / Shearings Holidays Administration

Hotel and travel company Specialist Leisure Group has entered administration, leading to the cancellation of 64,000 bookings across the UK. The firm included Caledonian Travel, as well as coach holiday brands Shearings and National Holidays, hotel businesses such as Bay Hotels, Coast and Country Hotels and Country Living Hotels. All Wallace Arnold Travel shops are …

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David Urquhart Tours Winds Up Coach Tour & Hotel Business: Consumer Rights & Information for Employees

David Urquhart Travel have announced that they will be winding up their coach tour and hotel operations due to the current uncertainty of when operations will return to normal after the coronavirus outbreak. The company advised that all operations will be stopped in an orderly manner over the coming months. The company had lodged an …

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Brighthouse Collapse – What Does This Mean For Consumers?

This afternoon (30th March 2020), the announcement was made that Brighthouse (the biggest rent-to-own operator in the UK) had collapsed, raising questions for many consumers with regards to their rights under prior hire purchase agreements. ‘Hire-purchase’, ‘conditional sale agreement’ or ‘rent-to-own’ are all generally used to refer to an agreement between a lender (in this case Brighthouse) and a …

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Sun Sets on Flybe: Administration of UK Operations and Your Consumer Rights

Airline Flybe has announced that they have entered administration. All flights have been grounded and the UK business has ceased trading with immediate effect. This will be a cause for concern for those booked to travel with the airline, both as a standalone purchase, as well as those who have booked flights as part of …

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Safety In Numbers – Protecting Your Hard-Earned Cash

As confusion surrounded the potential administration of airline Flybe last week, many consumers understandably found themselves panicking about the security of their bookings and hard-earned money. Although the Government intervened and assisted the airline before it was too late, many will undoubtedly remain cautious when booking holidays in the near future. With that in mind, …

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Thomas Cook Administration: Your Rights Explained

In the largest repatriation project in recent times, dubbed ‘Project Matterhorn’, the Civil Aviation Authority will see over 150,000 Thomas Cook customers brought home from abroad after the company announced that they are entering compulsory liquidation. Thomas Cook, founded over 178 years ago, originally operated trips for the Temperance Movement. However, the company has hit financial …

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LateRooms & SuperBreak Administration: Your consumer rights explained

With news of holiday companies LateRooms.com & Super Break entering administration, many consumers are undoubtedly concerned about the security of their hard-earned holiday money.  Questions are raised about what can be done to claim money back and what is the safest way to book some time abroad, without running the risk of our dream getaway …

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