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The Energy Bills Support Scheme (EBSS) – Your Questions Answered

With the Energy Bills Support Scheme (EBSS) payments set to kick off from the 1st of October, many are wondering what this will mean for them, how this will work, and when they will see the benefit. Prime Minster Liz Truss has previously confirmed a new ‘Energy Price Guarantee’ to halt escalating annual bills for …

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I have been getting a load of text messages and emails telling me to apply for the Government’s energy bill support payments – the £400 to help with energy costs. I thought this was happening automatically but wanted to double check in case I am wrong, as I am struggling. Can you help?

The UK Government has announced details on how households will receive £400 to help with rising energy bills this autumn. There will be a discount of £66 applied to bills in October and November, and £67 a month from December to March 2023. All households are eligible for the full £400, regardless of income. How the …

I have been getting a load of text messages and emails telling me to apply for the Government’s energy bill support payments – the £400 to help with energy costs. I thought this was happening automatically but wanted to double check in case I am wrong, as I am struggling. Can you help? Read More »

Counterfeit Goods: Impacts on Consumers and the Economy

 We all like to feel like we are getting value-for-money on anything we purchase, but sometimes a bargain can leave us feeling cheaper than expected when it turns out to be a counterfeit, sub-standard imitation of the real thing. Questions are raised about the multiple perspectives involved in the operation of the movement of these …

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I am really struggling with all my bills lately, with my gas and electric bills overdue, and my supplier is threatening to move me onto a prepayment meter going forward. I have never been in this situation before and am already limiting my usage. Can you help?

I am sorry to hear that you are struggling with your bills. Increases to energy costs and other goods and services has meant that everyone is feeling the pinch. It is important to remember that you are not alone in your situation, and help is available with debt and energy costs. Enforcement & Supplier Action …

I am really struggling with all my bills lately, with my gas and electric bills overdue, and my supplier is threatening to move me onto a prepayment meter going forward. I have never been in this situation before and am already limiting my usage. Can you help? Read More »

I have prepayment meters for energy and expect my bills to increase moving towards the winter months. I am also having difficulty getting to the shops to top up. I have been told that I can switch to a meter where I pay when I get the bill but am not sure. Can you help?

Prepayment customers can request to switch to credit meters for several reasons. This includes when someone has just moved into a property, as well as other circumstances.  With this type of meter, you will have the option to receive regular bills or pay through Direct Debit. Even if there is debt on the meter, prepayment …

I have prepayment meters for energy and expect my bills to increase moving towards the winter months. I am also having difficulty getting to the shops to top up. I have been told that I can switch to a meter where I pay when I get the bill but am not sure. Can you help? Read More »

I have had several workmen coming to my door recently, telling me that they are in the area offering services including gutter cleaning, garden maintenance, and roofing. I need work completed on my home but am wary of being scammed. Can you help?

In the summer months, we may find ourselves faced with an increasing number of doorstep callers, often visiting out-of-the-blue, offering to complete work on our homes. Whilst many legitimate companies and tradesmen may visit us to offer their services, you are right to be wary of being scammed by rogue traders. Doorstep scammers go door-to-door, …

I have had several workmen coming to my door recently, telling me that they are in the area offering services including gutter cleaning, garden maintenance, and roofing. I need work completed on my home but am wary of being scammed. Can you help? Read More »

Romance and Companionship Scams – What Do They Look Like?

They can be someone we’ve matched with on a dating site; someone who has contacted us out of the blue by email; or someone we have met in person. They may ask us to keep the relationship or communication a secret from our friends and family. Romance and companionship scammers play with people’s emotions, often …

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How to avoid the cost of living cons hitting hard-working Scots

  CLICK HERE to Link to Scottish Sun article (16.08.22) Scottish consumers are being approached by scammers, claiming to be from organisations offering help with various aspects of the cost-of-living crisis. With many Scots already struggling and seeking financial support, there is a greater risk of people falling-foul of scammers when we are distracted by …

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I have been receiving calls, emails, and texts from various numbers, claiming to be reaching out from the NHS about Covid-19 boosters and testing and monkeypox jabs, but they do not seem like official messages. Can you help?

There are several scams doing the rounds, with scammers claiming to be reaching out from official bodies such as the NHS. These types of scams were particularly common during the height of the Covid-19 pandemic, with scammers contacting people with links to order a range of things, including testing kits and personal protective equipment. These …

I have been receiving calls, emails, and texts from various numbers, claiming to be reaching out from the NHS about Covid-19 boosters and testing and monkeypox jabs, but they do not seem like official messages. Can you help? Read More »

I am really struggling to afford energy costs. My income barely covers my monthly bills and I worry that prices are going up again, leaving me in an impossible situation. Can you help?

The cost-of-living crisis is having an impact on us all, and with increased energy prices set to rise further moving into the winter months, many are finding themselves in a similar situation. Most of us are doing the small things we can to save energy and bring our bills down, such as turning off lights …

I am really struggling to afford energy costs. My income barely covers my monthly bills and I worry that prices are going up again, leaving me in an impossible situation. Can you help? Read More »