Consumeradvice

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I bought some Christmas decorations in a ‘preview’ Black Friday sale. Most of the baubles were smashed, and I am still waiting on one part of the package that they said has been delivered. They are refusing to take the goods back or offer a refund. Can you help?

It is important that you reach out to the courier to check that all the items the retailer claims have been delivered have been. If the courier claims that they have, but there is no sign of them, it could be that your delivery has been tampered with. You should check the packages that you …

I bought some Christmas decorations in a ‘preview’ Black Friday sale. Most of the baubles were smashed, and I am still waiting on one part of the package that they said has been delivered. They are refusing to take the goods back or offer a refund. Can you help? Read More »

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products

Hot off the heels of National Consumer Week Scotland 2022 last week, Advice Direct Scotland are asking Scottish consumers to wear their ‘savvy shopper’ badges pride of place for a bit longer – to help avoid being caught out by counterfeit cosmetics and problematic products in the Black Friday and Cyber Monday sales. This year, …

Black Friday & Cyber Monday 2022 – Avoiding Regretful Bargains and Dangerous Products Read More »

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help?

When you purchase a car or vehicle from a trader, the Consumer Rights Act 2015 states that it should be of satisfactory quality. This means it should be in the condition expected of a car of its age and the price you paid. If it has been 30 days or less since you bought the vehicle and …

I purchased a car from a dealership and have had ongoing technical issues with it since I got it home. There has been a lot of back-and-forth with them about how we are going to sort the problem. Can you help? Read More »

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED

Scots have been encouraged to make informed spending choices as National Consumer Week gets underway. With the cost-of-living crisis hitting household budgets, consumers are being urged to carefully consider purchases in the run-up to Christmas. National Consumer Week operates across the UK, and in Scotland it is led by Advice Direct Scotland – which runs …

SCOTS URGED TO BE ‘SAVVY SPENDERS’ AS NATIONAL CONSUMER WEEK LAUNCHED Read More »

Remember, Remember the 5th of November – For the Right Reasons!

With fireworks night 2022 almost upon us, and some additional changes to legislation coming into force, it’s more important than ever that we put safety first, and consider other people, and our furry friends before lighting that bonfire. I don’t know if it’s just me – but with every passing year, the period around Guy …

Remember, Remember the 5th of November – For the Right Reasons! Read More »

Halloween 2022 – Avoiding a Safety Horror Story this Halloween

Growing up, Halloween was always a well-thought-out occasion for us, with myself and my two younger siblings taking time to describe what we wanted to dress up as, and my mum and aunt making or purchasing items to make our vision a reality. From the time I dressed up as Dracula, with a bin bag …

Halloween 2022 – Avoiding a Safety Horror Story this Halloween Read More »

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help?

When you purchase goods from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. The goods should be the same as any sample or model that you were shown, match the seller’s description and be fit for any purpose that you made known to the trader. In this instance, …

I have been having ongoing issues trying to get my money back for sewing items I purchased from a local crafting shop. When I got the goods home, they were ripped and did not look like the pictures advertised on the outer packaging. Can you help? Read More »

Cost-of-Living – Making the Most of Our Energy & the Support Available

Increases to prices and the cost-of-living are affecting us all. With energy costs soaring and inflation making everyday items increasingly expensive, it’s more important now than ever to understand the ways we can reduce our outgoings, and to be aware of the sources of support that are available that can help. It’s not always easy …

Cost-of-Living – Making the Most of Our Energy & the Support Available Read More »

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help?

When you purchase from a trader, the Consumer Rights Act 2015 states that they should be of satisfactory quality. This means that there should be no faults or damage and the goods should be durable. The goods should also be the same as any sample or model that you were shown, match the seller’s description …

I recently purchased soft toys for my granddaughter from a local independent store. The fur is falling out of the three items purchased, and I worry that it is not safe for a toddler to play with. I have tried to return the items, but the shop owner says I can’t. Can you help? Read More »

I am in a considerable amount of debt with three credit cards and a personal loan and recently lost my job. I cannot meet the repayments and have been told that a Trust Deed would be the best option for me. Can you help?

Credit cards and personal loans are unsecured debts and are sometimes referred to as ‘non-priority’. Despite the title, it is important that we do not overlook these commitments, as the people we owe money to, sometimes known as our ‘creditors’, can take legal action against us to get their money back. This includes going to …

I am in a considerable amount of debt with three credit cards and a personal loan and recently lost my job. I cannot meet the repayments and have been told that a Trust Deed would be the best option for me. Can you help? Read More »