Please note – The form below is for reporting suspected scams and suspicious activity.
To report an issue with a trader, or if you require anything else, please click HERE.
Welcome to
consumeradvice.scot
Do you have questions about consumer rights? Having difficulty returning goods that you have purchased online?
More information on a number of consumer-related topics is available in our Knowledge Centre.
British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL
Powered by
advice.scot
Get free information now
You can get free information from us on our Live Chat service or using the following options below:
Common Consumer Concerns
What are consumer asking
consumeradvice.scot this week?
consumeradvice.scot this week?
ScamWatch Quick Reporting Tool
The ScamWatch Quick Reporting Tool is available 24 hours to report suspected scams and suspicious activity.
- Scams impact people in Scotland every day, sometimes costing them thousands of pounds.
- Reporting a scam to us helps us with our work to protect people across the country.
- Visit scamwatch.scot to use the Quick Reporting Tool.
Unfair Delivery Charges
Consumers in areas classified by retailers as ‘remote’ or ‘rural’ can often face increased and unfair delivery charges when compared to other customers.
- With recent increased awareness around unfair delivery charges, particularly in rural areas, this new multi-purpose resource allows individuals and businesses to check delivery prices against nationwide averages.
- Click HERE to find out how much delivery companies charge to ship to your address.
- If you believe you paid unfair delivery charges due to the area you live in, you can fill in a simple online form HERE. Relevant information will be passed onto the relevant authorities for further investigation.