Do you have questions about consumer rights? Having difficulty returning goods that you have purchased online?
More information on a number of consumer-related topics is available in our Knowledge Centre.
British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL
Get free information now
You can get free information from us on our Live Chat service or using the following options below:
Purchasing used car
How do you go about doing this safely?
I have an issue with a sofa I have purchased that was delivered – can you help?
Gardening Services / Building works
Hiring a trader to work in your home or garden.
ScamWatch Quick Reporting Tool
The ScamWatch Quick Reporting Tool is available 24 hours to report suspected scams and suspicious activity.
Unfair Delivery Charges
Consumers in areas classified by retailers as ‘remote’ or ‘rural’ can often face increased and unfair delivery charges when compared to other customers.
Test & Protect: Help stop the spread of coronavirus (COVID-19)
Test and Protect is Scotland’s way of putting into practice the test, trace, isolate and support strategy.
It will prevent the spread of coronavirus in the community by: