National Consumer Week Scotland ran between the 16th and 22nd November 2020, with focus placed on online shopping and deliveries. The focus of the week was safe online shopping, with tips shared for making the most of the online shopping experience, including money saving tips, avoiding excessive delivery charges, what to do when there are delivery issues, product safety and avoiding counterfeit goods. READ MORE
The ScamWatch Quick Reporting Tool is available 24 hours to report suspected scams and suspicious activity.
Visit scamwatch.scot to use the Quick Reporting Tool.
Test and Protect is Scotland’s way of putting into practice the test, trace, isolate, support strategy.
It will prevent the spread of coronavirus in the community by:
This will allow us to gradually change the restrictions that help to suppress the virus, and instead to contain it so that society and the economy can avoid a return to lockdown.
consumeradvice.scot has prepared comprehensive advice and information for consumers who have been affected by the coronavirus crisis.
2. Cancellations of Concerts, Events & Entertainment
3. Deliveries & Online Orders
4. Planning for Shortages / Price Increases
The Parcel Map and Interactive Data Hub is an innovative online tool which aims to improve transparency in delivery prices across Scotland.
With recent increased awareness around unfair delivery charges, particularly in rural areas, this new multi-purpose resource allows individuals and businesses to check delivery prices against nationwide averages.
Click HERE to find out how much delivery companies charge to ship to your address.
If you believe you pay unfair delivery charges due to the area you live in, you can fill in a simple online form HERE. Relevant information will be passed onto the relevant authorities for further investigation.
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