Scam Awareness 

consumeradvice.scot is committed to the continued protection of Scottish citizens against scams. Thousands of Scots fall victim to scams every year. We're working in partnership with the Scottish Government and Trading Standards to combat illegal scammers. 

Scams cost the UK economy approximately £10 billion every year. However, only 5% of scams are ever reported. If more potential scams are reported, we can work with our partners to raise awareness and prevent further people from being scammed. 

If you think you've been the victim of a scam, please contact our expert team at 0808 164 6000. 

Unfair Delivery Charges – Don’t be Penalised by Your Postcode

In partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices, consumeradvice.scot are committed to tackling unfair delivery charges across Scotland, which currently affect over 1 million consumers.

We have launched a new tool which will collect vital intelligence relating to unfair delivery charges, particularly for Scots residing in rural areas. Consumers who believe they have received unfair treatment when ordering an item for delivery can fill in a simple form (CLICK HERE). By answering a few simple questions, you could help us turn the tide against this unfair practice. consumeradvice.scot will collate intelligence to be passed onto the appropriate authorities for further investigation.

Don’t be penalised by your postcode – we’re here to help. You can contact our expert consumer advisers on 0808 164 6000 if you’ve fallen victim to unfair delivery charges.

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