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Do you have questions about consumer rights? Having difficulty returning goods that you have purchased online?

More information on a number of consumer-related topics is available in our Knowledge Centre.

British Sign Language (BSL) users can contact us direct by using contactSCOTLAND-BSL

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You can get free information from us on our Live Chat service or using the following options below:

Common Consumer Concerns

What are consumer asking this week?

Purchasing used car

How do you go about doing this safely?


I have an issue with a sofa I have purchased that was delivered – can you help?

Gardening Services / Building works

Hiring a trader to work in your home or garden.

ScamWatch Quick Reporting Tool

The ScamWatch Quick Reporting Tool is available 24 hours to report suspected scams and suspicious activity.

Test & Protect: Help stop the spread of coronavirus (COVID-19)

Test and Protect is Scotland’s way of putting into practice the test, trace, isolate and support strategy.

It will prevent the spread of coronavirus in the community by: